Account Deletion

How to Delete Your Account

This page explains how to delete your account in Veridian, the expense-tracking app by Nicat Əsgərzadə Akif oğlu (doing business as Veridian), available on Google Play and the App Store.

You can delete your account and all the data stored with it at any time: yourself in the app, or by asking us by email. Deletion is permanent. There is no waiting period and no way to undo it.

Delete in the App

1. Open the Veridian app and sign in.

2. Tap Settings in the bar at the bottom of the screen.

3. Scroll to the bottom and tap 'Delete account' (below 'Log out').

4. Read the list of what will be deleted.

5. If your account has a password, enter it. If you only sign in with Google, you won't be asked for one.

6. Tick the box confirming you understand that deletion is permanent, then tap 'Delete account'.

Can't Sign In?

You need to be signed in to delete your account in the app, so that nobody else can delete it for you. The quickest way is usually to get back into your account first:

• Forgotten your password? On the sign-in screen, tap 'Forgot password?' and enter the email address linked to your account. We'll email you a link to set a new password. Then sign in and follow the steps above.

• Signed up with Google? Tap 'Continue with Google' on the sign-in screen and choose the same Google account you used before. If you can't access that Google account, recover it through Google first.

• No longer have your phone? Install Veridian on any phone from Google Play or the App Store, sign in, and follow the steps above.

If none of these work for you, or you'd rather not use the app, you can ask us to delete your account by email instead.

Delete by Email

You don't need the app for this. Email privacy@veridianly.com from the email address linked to your Veridian account, with 'Account Deletion Request' in the subject line. If you signed up with Google, that's your Google account's email address.

To make sure nobody else can delete your account, we only act on requests sent from the email address linked to the account, and we reply to that address asking you to confirm before we delete anything. If you write from a different address, we'll ask you to write again from the linked one. If you no longer have access to that address but still know your password, you can sign in and delete your account in the app.

We'll reply within 5 business days. Once you confirm, we delete the same data as when you delete in the app, and we'll email you when it's done. We complete deletion within 30 days of receiving your request, or of your confirmation if we are still waiting for it.

What Happens and When

When you delete your account in the app, you are signed out on every device as soon as you confirm, and you can't sign in to the account again. Your name, email address, password and Google sign-in link are erased from your account at the same moment.

Everything else is then permanently deleted by an automatic process. This usually finishes within a few minutes, and it always finishes no later than 30 days after your request.

What Gets Deleted

We permanently delete:

• Your profile: name, email address, password and Google sign-in link
• Every account you created, with its name, balance, reference label, and card, loan or savings details
• Every transaction, including amounts, dates and notes
• Your categories, labels, payees and the exchange rates you entered
• Your sign-in sessions, app settings and our records of the account emails we sent you

What We Keep

A deletion record. When you delete your account in the app, we keep a small record for 12 months so that we can show we carried out your request. It holds the date you asked, the date deletion finished, whether you confirmed with a password or through Google sign-in, and a one-way scrambled code (a "hash") made from your email address. It does not contain your name, your email address, your account ID or any of your financial data. The hash can't be turned back into your email address. It only lets us check whether a deletion was requested for an email address someone gives us, and when. The record is deleted automatically 12 months after your request.

If you asked us by email instead, we keep our email conversation about your request, together with a note of the dates we received, confirmed and completed it, for 12 months, and then delete them.

Records kept by our service providers. A few technical records are held by our providers and are deleted automatically on their own schedules. Deleting your account doesn't remove them sooner:

• Crash and error reports (Sentry). These are not connected to your account and are deleted after 30 days.
• Server performance traces (Grafana Cloud). These include the IP address you connected from and are deleted after 14 days.
• Server logs (Grafana Cloud). These are technical records of requests to our servers, including the IP address you connected from and your account's random ID, and are deleted after 14 days. Our Privacy Policy describes exactly what they contain.
• Emails we sent you (Brevo). Our email provider keeps a record of each email (your email address, your first name, the subject and whether it was delivered) for one month after it was sent, then deletes it.

Before You Delete

Once your account is deleted, we can't recover any of it. If you'd like a copy of your data first, email privacy@veridianly.com from the address linked to your account before you delete it, and we'll send you a copy within one month.

For more on how we handle your data, see our Privacy Policy.